Wednesday, April 18, 2012

Ther service Profit Chain How Leading companies link profit and Growth to Loyalty, Satisfaction, and Value James L. Heskett

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Product Details:


Publisher: Free Press (1997)




ASIN: B001TBUGBC

Product Dimensions:

9.4 x 6.1 x 1.1 inches
Shipping Weight: 1.4 pounds



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DOWNLOADS Ther service Profit Chain How Leading companies link profit and Growth to Loyalty, Satisfaction, and Value James L. Heskett